Customer Service
Customer Service
How Can We Help?
Policies, quick answers and a direct line to our team. Our support staff is available Monday-Friday, 7:00 AM - 6:30 PM Central Time, excluding major US holidays.
844-213-4327
Call our team
Mon-Fri
7:00 AM - 6:30 PM CT
1-2 Days
Email reply time
Free Freight
Orders over $100
Find What You Need
Service Discounts
Military and first responder discount, verified through VerifyPass.
Quick Answers
01How do I start a return?
Revolution Gear & Axle accepts new and uninstalled returns within 30 days of original purchase. For retail orders, the fastest option is to start the return from your account login. Guest Checkout orders can use the form on our Returns page. B2B customers should contact their sales representative.
02Is there a restocking fee?
Some returns may be subject to a 15% Restocking Fee, depending upon the reason for the return. Restocking fees are assessed when the customer changes their mind and cancels an order after fulfillment, or if the wrong part was ordered.
03How do I file a warranty claim?
Warranty returns must be pre-approved. Request an RMA# with a detailed summary of the issue, and do not ship anything back until you receive an approved RMA#. See coverage by product on our Warranty page.
04Do you offer a military or first responder discount?
Yes. Active duty military, veterans and retirees, and police, fire and EMT can verify through VerifyPass and receive a one-time discount code to use at checkout. Details are on our Service Discounts page.
05What are your support hours?
Our support staff is available Monday-Friday, 7:00 AM - 6:30 PM Central Time, excluding major US holidays.
06How quickly will I hear back?
We reply to messages within 1-2 business days. For the fastest answer, call us at 844-213-4327.
07Do you offer free shipping?
Yes. Orders over $100 ship with free freight.
08How do I become a dealer?
Businesses can apply for a dealer account through our Dealer Application.
Knowledge Center
Installing or Regearing?
Get the setup specs, break-in procedure and gear calculators before you turn a wrench.
Still Need Help?
Our team knows drivetrain. Send a message or give us a call.