Customer Service
Returns & RMA
New and uninstalled returns are accepted within 30 days of original purchase. Every return needs an RMA# before it ships.
30 Days
Return window from purchase
RMA#
Required before shipping
60 Days
From RMA# issuance to return
1-3
Business days for form replies
How Returns Work
1
Request an RMA#
Retail customers: start from your account login. Guest Checkout: use the form below. B2B: contact your sales representative.
2
Pack It
Original packaging, with the RMA# displayed on the exterior.
3
Ship It
Items returned after 60 days from RMA# issuance will not be accepted.
4
Resolution
Refunds and/or replacement orders are processed as quickly as possible.
Log In to Start a ReturnGuest Checkout? Use the Form
Return Policy
Returns Process
Revolution Gear & Axle accepts new and uninstalled returns within 30 days of original purchase. Return Merchandise Authorization numbers (RMA#) must be requested and issued by Revolution Gear & Axle prior to returning any items and must be displayed on the exterior return packaging to ensure timely processing. All returns (excluding warranties) must be returned in their original packaging.
There are several ways to initiate a return and obtain an RMA#. For retail sales (Non B2B), the fastest option is to initiate the return from your account login on our website. If products were purchased through “Guest Checkout” please fill out the form below to initiate the return request, we will respond within 1-3 business days. For further information you can always call or email us at 844/213-4327 -or- contactus@revolutiongear.com.
Restocking Fees & Return Freight
Some returns may be subject to a 15% Restocking Fee, depending upon the reason for the return. Restocking fees are assessed when the customer changes their mind and cancels an order after fulfillment, or if the wrong part was ordered. The responsible party for returned freight charges will be assessed during the RMA process. Revolution Gear & Axle will not charge restocking or return freight fees due to our warehouse fulfillment errors or due to damage in shipment. Items returned after 60 days from RMA# issuance will not be accepted.
Warranty Returns
Returning items for warranty follows a similar process and must be pre-approved by Revolution Gear & Axle. Provide a detailed summary when requesting a warranty return. Do not ship items back prior to receiving an approved RMA#.
View Warranty Coverage →
Returns Processing
Full or partial refunds and/or replacement orders will be processed as quickly as possible. Obtaining pre-approved RMA#s through the steps noted above expedites processing.
Request an RMA
B2B customers: Please request returns directly with your sales representative. The form below is for retail orders only.
Purchased through Guest Checkout, or requesting a warranty return? Fill out the form below to start your request and we’ll respond within 1-3 business days. For warranty returns, include a detailed summary of the issue in the Comments box. Leave RMA Number blank if you have not been issued one yet.